Little tikes log cabin price full#
Little tikes log cabin price free#

Approximately 6 hours after I ordered the item for $75.00, the item was listed on the website for $249.99 and was â€œin stockâ€?. This would lead me to believe that the item was (and still is) in stock at all times.Ģ. In addition, when tracked, the item was said to be located in stock. Before and after I ordered the item, your website stated that it was in stock. When I tracked the item on your website, it stated the order was canceled due to â€œmissing or invalid order informationâ€?.įollowing are some important items to note when considering my displeasure with what has transpired:ġ. Then, on November 16th, I received an email stating that the item had been cancelled because it was unavailable. When I tracked the item on November 15th, it stated that the item had been located in stock. I then received a confirmation email stating that my order had been received, along with tracking information.

On November 14th, I ordered the Little Tikes Log Cabin as a Christmas present for my son from your website for the price of $75.00. I am writing to express my dissatisfaction with services I received regarding my recent order through.

Little tikes log cabin price free#

Here's what it said (it's a long one) - feel free to copy. I also wrote a letter to the NJ & FL addresses. Note: I think I will send it to both the NJ address and the FL address that someone else posted. Thank you for your prompt attention to this matter. There is no excuse for my order being cancelled and I hereby request that it be reprocessed as soon as possible with the same terms that I agreed to when the order was placed.Ī printout of both my order confirmation email and the subsequent cancellation email are attached. Given that Toys R Us has been along far longer than Amazon I donâ€™t understand why a large, established company has not used all resources to assure the same quality and accuracy that your customers enjoyed via Amazon. Furthermore, I know that my case is not an isolated event as at least one other person I know also ordered the same item last night and received a cancellation notice today. Had this been the only incident with I might not be writing, but it seems that since you separated from Amazon earlier this year you have yet to get everything in order. This is unacceptable and outrageous behavior.

Little tikes log cabin price full#

It continues to remain my suspicion that this is all a ploy to lure people into buying items with listed promotional prices and then cancel the orders forcing people to pay full price if they want the item. I asked to speak to a supervisor and after several minutes the original representative came back and informed me that she had relayed my situation to a supervisor, they knew it was a problem, and that someone would call me within 24-48 hours once they had more information.

I told her it was ridiculous that I was expected to pay full price for an item I purchased on sale the night before when the website said it was in stock and I received a confirmation. At first the representative started saying that it was normal for an order to be cancelled ifâ€¦.but did not finish the thought, as she then stated that the item had been out of stock but was replenished and that if I wanted to order I could do so at the current price. I inquired as to whether it is normal for an order to be canceled as opposed to just notifying the customer that the order would be delayed and also asked if the computer showed an expected date for another shipment. After a maze of options I was finally connected to a live person, Chrissie, who initially stated that she showed the item was out of stock and that it would take 24-48 hours for the website to be updated. I checked the website immediately upon receiving the email and it still shows the item is in stock however the sale/promotion price was gone.īased on my suspicion that the order was cancelled purely so it would not have to be filled at the sale price I called your customer service number. The reason stated was that â€œsome or all of the items were unavailableâ€?.

Today, less than 24 hours after placing the order, I receive an email that the order has been cancelled. Shortly thereafter I received a confirmation email. The item showed it was in stock and so I placed my order. Last night I was informed of a great sale on the Little Tikes Log Cabin at. I write today to relay my great displeasure and disappointment with your company. >not very eloquent, but would also like to complain about the >the BBB does), would you please pm or post a copy of it? I'm >If you do decide to write a letter (or anyone else here on